Customer Support

Please allow 14 days from the day you post your parcel for it to be received by FILA Online.

Please make a return request through our returns portal below and select ‘faulty’.

Once it has been submitted, we will send you an email with a reply-paid address (no cost for you).

To get the return process started, please go to our return portal below and follow the steps.

Once the item has been received, we will send you a replacement.

The return postage is at the expense of the customer; this is outlined in our returns policy below.

Unfortunately, once an order has been placed, we are unable to make any changes - this includes cancellations.

Once your order has been received you are more than welcome to send it back to us for a refund or exchange. To get the return process started, please go to our return portal below and follow the steps.

Alternatively, you can exchange your item/s at your nearest FILA store by bringing your online invoice with you. Please note, stores will only accept exchanges and do not provide refunds.

Unfortunately, once an order has been placed, we are unable to make any changes - this includes cancellations.

Once your order has been received you are more than welcome to send it back to us for a refund or exchange. To get the return process started, please go to our return portal below and follow the steps.

Alternatively, you can exchange your item/s at your nearest FILA store by bringing your online invoice with you. Please note, stores will only accept exchanges and do not provide refunds. Once your order has been received you are more than welcome to send it back to us for a refund or exchange. To get the return process started, please go to our return portal below and follow the steps.

Or you can exchange your item/s at your nearest FILA store by bringing your online invoice with you. Please note, stores will only accept exchanges and do not provide refunds.

Unfortunately, we are unable to make any changes/cancellations to an order once it has been placed. Once you have received a notification that the parcel has been shipped, it may still be possible to change the delivery address if tracking does not state ‘delivered’. Australia Post deliveries: by creating an account with Australia Post through my Post you can redirect the parcel to a new address, (All of our parcels are sent with Australia Post).

Have a different question?

Please get in touch with us using our 'Contact' page below.

We'll get back to you within 1 - 2 business days.